• If something arrives damaged or isn’t right
•  Contact us within 14 days of delivery with your order number and a photo. We’ll replace it or refund it in full. For opened food items, no return shipment is required — we can’t responsibly resell anything that’s left our hands, so we make it right directly.
• Unopened, unused products
• Soap bars and sealed jars or bottles in original packaging can be returned within 14 days for a full refund, minus return shipping. Message us first so we can issue a return authorization.

Why opened food & wellness items can’t be returned

Raw honey, dried fruit, and cold-pressed oils are consumables. Once opened, we can’t verify storage conditions or guarantee purity for resale — so opened items fall under the quality guarantee above, not a return-and-restock policy.

• Refund timing
• Approved refunds post to your original payment method within 3–5 business days; your bank may take a little longer to show it.
• Gifts
• Gifted something that needs a return? We issue store credit directly to you — the gift-giver doesn’t need to be involved.
• Need help?
• info.natsence@gmail.com — real replies, typically within one business day.